Terms and conditions
The terms that apply when a firm of solicitors instructs Richard Grey, and when you use this website.
Who we are
These terms are between you and Altivra Consulting Ltd, a company registered in England and Wales (company number 14968248), with its registered office at Brookfield Court, Selby Road, Garforth, Leeds, LS25 1NB. Richard Grey provides police station representation through Altivra Consulting Ltd. In these terms, “we”, “us” and “our” mean Altivra Consulting Ltd, and “you” means the firm of solicitors instructing us, or the person using this website.
By sending us an instruction or by using this website, you accept these terms.
Who can instruct us
We accept instructions only from solicitors and firms of solicitors who need someone to attend a police station on their behalf and represent their clients. We do not accept instructions directly from members of the public.
If you are a member of the public and you have been arrested, you are entitled to free, independent legal advice. Ask the custody officer for the duty solicitor, or ask your own solicitor to contact us.
By instructing us you confirm that you are a solicitor, or that you are authorised to instruct us on behalf of a firm of solicitors.
Our service
We provide accredited police station representation. This includes attending the police station, being present at interview under caution, and advising your client during their time in custody, as set out in our fee schedule.
As the instructing firm, you remain responsible for your client’s case, for your own client care and regulatory obligations, and for giving us the information we need to act.
An instruction is accepted when we confirm it to you by phone or email. We may decline an instruction, for example if we are unavailable or we have a conflict of interest. We cannot guarantee any particular outcome for your client.
Fees and payment
Our fees are set out in the fee schedule on this website at the time you instruct us. They do not include VAT or travel.
- VAT is added at the standard rate, currently 20%.
- Travel costs are charged at £0.55 per mile and are billed separately.
- Invoices are due for payment within 28 days of issue.
If an invoice is not paid by its due date, we may claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
Confidentiality and your information
We keep information about you and your client confidential. We use it only to deal with your instruction, unless the law or our professional obligations require us to disclose it.
Our privacy policy explains how we use personal information.
Our responsibility to you
We will provide our services with reasonable skill and care. Nothing in these terms limits or excludes our liability where the law does not allow it, including liability for death or personal injury caused by our negligence, or for fraud.
Using this website
The information on this website is for firms of solicitors. It is general information and is not legal advice for members of the public. We try to keep it accurate and up to date, but we cannot promise that it is complete or free from mistakes.
The content of this website, including the altivra name and logo, belongs to Altivra Consulting Ltd. Please do not copy or reuse it without our written permission.
This website may link to other websites. We are not responsible for their content.
If something goes wrong
If you have a concern about our service, please tell us at enquiries@altivraconsulting.com so we can put it right.
Governing law
These terms, and any dispute arising from them, are governed by the law of England and Wales. The courts of England and Wales have jurisdiction over any dispute.
Changes to these terms
We may update these terms from time to time. The terms in force when you send an instruction are the ones that apply to it.
Contact us
Email enquiries@altivraconsulting.com or call 07984 947 026.